At Manasnptr Travel Safari Company, we understand that plans can change, and we are committed to offering flexibility while ensuring a smooth process for your travel arrangements. Below, you’ll find our cancellation and refund policy to help you navigate any unexpected changes to your booking.
1. Cancellation by You (Customer):
We understand that sometimes life happens, and you may need to cancel your safari or travel package. The cancellation policy varies based on the type of trip and when you choose to cancel.
- Up to 30 Days Before Departure:
- You may cancel your booking for a full refund minus a non-refundable booking fee. This fee typically covers the cost of processing your reservation.
- 15 to 29 Days Before Departure:
- A 50% refund will be issued if you cancel within this window. This reflects the advanced preparation and services we’ve already arranged for your trip.
- 7 to 14 Days Before Departure:
- A 25% refund will be provided if you cancel within this period. We will retain a portion of the amount to cover the operational costs associated with preparing for your safari.
- Less Than 7 Days Before Departure:
- Unfortunately, cancellations made within 7 days of your departure date are non-refundable. We understand that this may be disappointing, but we encourage early notice when possible to avoid this scenario.
2. Cancellation by Us (Manasnptr Travel Safari Company):
In the rare event that we must cancel your safari or travel package due to unforeseen circumstances such as severe weather conditions, safety concerns, or force majeure events, we will provide the following options:
- Full Refund:
- If we are forced to cancel your safari due to circumstances beyond our control, you will be entitled to a full refund of the amount paid, excluding any third-party fees (e.g., flights, visas).
- Alternative Trip:
- You may also opt to reschedule or choose an alternative safari experience. We will assist you in selecting another trip that fits your schedule, and any additional cost or refund will be adjusted accordingly.
3. Refund Process:
- Refund Request: To request a refund, you must notify us by email or phone at least 48 hours before the scheduled departure. Please include your booking reference number and details of your cancellation request.
- Processing Time: Refunds typically take 7-14 business days to process. The funds will be refunded to the original payment method used at the time of booking. Please note that some bank processing times may vary.
- Non-Refundable Fees: Please be aware that certain third-party fees, such as airfare or visa charges, are typically non-refundable. We recommend checking the terms of those services directly with the respective providers.
4. Travel Insurance:
We highly recommend purchasing travel insurance to protect your booking from unforeseen circumstances, such as trip interruptions, medical emergencies, or cancellations due to personal reasons. Travel insurance may provide additional coverage for non-refundable expenses if you need to cancel your trip.
5. How to Cancel or Modify Your Booking:
- Online: You can easily modify or cancel your booking through our website using your account login.
- Customer Service: For assistance with cancellation or refund requests, our customer service team is here to help. You can reach us by email, phone, or via live chat on our website.
We are here to ensure that your experience with Manasnptr Travel Safari Company is smooth, from booking to the final adventure. Should you need assistance with any cancellations or refunds, don’t hesitate to get in touch. We’re committed to making your travel experience as enjoyable and flexible as possible.
Safe travels and thank you for choosing Manasnptr Travel Safari Company!